Terms & Conditions
Please read the following points carefully as use
of our website and purchase of products by you indicates acceptance
of them. Please Note: This does not affect your statutory rights
as a consumer.
Shopping with Sluffs.co.uk
You can order products displayed on this website by
completing all product ordering steps on-line.
If you have placed your order on-line, we will quickly
send you an e-mail to confirm that we have received your order and
that it will be despatched shortly.
Our prices are shown on our website. We try to make
sure that the prices on our website are accurate but we will need
to validate the price before we process your order. We also aim
only to display items which are in stock and which can be despatched
to you quickly. If we are unable to supply a particular item which
you have ordered or if the correct price for an item is different
from the price on your order, we will notify you as soon as we can
after receiving your order. If this happens, you may cancel your
order and we will refund you any money which you have paid.
All our prices shown include VAT where applicable.
You can pay by any, Visa or MasterCard credit card
or by Switch or Delta debit card via PayPal without the need to
sign-up for PayPal. If you already have a PayPal account and a balance
this can be used. To ensure that shopping on-line is secure, your
credit/debit details will be encrypted to minimise the possibility
of someone being able to read your details as they are sent to us
over the Internet.
We can deliver goods to destinations within and outside
We aim to deliver goods to destinations in the UK
within 2-3 days but please allow up to 7 days in some circumstances.
For international orders please allow between 5 and 10 working days.
We will make every effort to deliver within these
timescales but we will not be liable for any loss caused to you
by late delivery. If the goods are not delivered within the delivery,
please contact us by telephone or email.
We will try and ensure that you receive your order, as quickly as
possible, or if you wish you may cancel your order and we will refund
you any money which you have paid.
We believe that you will be delighted with your product
but there may be occasions where you feel it necessary to return
an item. We aim to keep the process as simple as possible. We will
replace or refund items provided they are returned complete, unused
and in the original packaging, within 28 days of receipt.
Please pack the item securely and send to Sluffs,
Shaweld House, Benson Street, Leeds, LS7 1BL
Please retain a Certificate of Postage from the Post
How and when will I be refunded? On receipt of your
returned item/s a refund against your original form of payment will
be made within 7 business days. Please note, this does not include
your bank's processing time.
We will not be responsible for any losses resulting
from your use or the inability to use our website or resulting from
unauthorised access to, or alteration of your transmissions or data
in circumstances which are beyond our control.
We will not be responsible for your loss of profits,
wasted expenditure, corruption or destruction of data or any other
loss which does not directly result from something we have done
You will be responsible if you use this website in
that you cause to us as a result of your misuse.
We make no promise that our website will be uninterrupted
or entirely error free. Because of the nature of the Internet, the
shopping online service is provided on an "as is" and
"as available" basis. We are not responsible to you if
we are unable to provide our Internet services for any reason beyond
All rights in the designs and information on our website
are owned by Sluffs Ltd. They are protected by copyright, trademarks
and other intellectual property rights.
You may view, copy and print portions of our website
for the sole purpose of placing an order with us. The materials
on our website may not be used for any other purpose.
We will use the information which you provide and
the records of items you buy to constantly monitor and improve our
service and for marketing purposes in accordance with our privacy
Links to other websites and services
Our website may contain links to other websites which
are not under the control of and are not maintained by us. These
links are provided for your convenience only and we are not responsible
for the content of those sites.
We may change or withdraw any part of our website,
or may to refuse you access to the website at any time if we consider
These terms are governed by the laws of England and
Wales and any disputes will be decided only by the courts of England
What information do we collect?
When you place an order we collect your name, e-mail
address, mailing address, phone number and credit card information.
We may record which products you are interested in and which products
you purchase. We also monitor customer traffic patterns and site
use which enables us to improve the service we provide.
What do we do with the information?
We will use the information to process orders and
to provide a more personal shopping experience. Please note we do
not hold your credit card details after an order is processed for
both your and our security, and hence you will be required to supply
these details every time you order off the site.
We may use this information to tell you about changes
to our website and to let you know about our products. We will not
pass on your details to any other third party.
Back to top